Can Chatbots Stop Cyber Attacks?

In this article, we talk about chatbots and how they might be used to detect cyber attacks before they happen. Chatbots can be programmed to recognize a phishing email or a malware website and alert relevant parties in real-time. Read more about the use of chatbots to identify suspicious activity here!

This blog post discusses the potential for using chatbots as a cybersecurity tool. We will be talking about how chatbots can be used to detect cyber-attacks before they happen and how they could potentially change the way we prevent attacks.

 

What Makes Chatbots So Smart?

Chatbots are pretty intelligent when it comes to using AI and Natural Language Processing (NLP). Chatbots can recognize conversations in a text format and process them accordingly, which makes them pretty efficient in understanding user intent and response.

A chatbot can look at a conversation and identify certain conversation patterns and know exactly what the user wants.

For example, most users will ask questions in a conversational format: “What is your name? How old are you? What’s your phone number?” These questions all have one main purposeā€”to find more information about the person on the other end of the line.

Chatbots can recognize that user intent and respond accordingly by asking for more details or directing users to an appropriate page on a website. Since they can look at a conversation and understand what they are seeing, it is easy to imagine that chatbots could help prevent breaches and detection of cyber attacks.

 

Protecting the Internet of Things (IoT)

This is one of the biggest benefits of using chatbots over other forms of security technology: Chatbots can detect real-time threats and protect products before they get compromised.

For example, instead of waiting to see the messages you receive from another user, chatbots can scan messages before you even open them. This can be done by flagging messages that are suspicious or that are similar to other messages that have been flagged as malicious in the past.

When these identifying features are seen in a message, chatbots can immediately notify you via email or text message if something looks fishy.

Chatbots can also be used to protect IoT devices, such as security cameras and home automation devices. For example, many IoT devices allow users to control them via a mobile application. These apps can be hard to use at times, especially when the user doesn’t know exactly how to use the app.

So what do most people do? They Google it, which is a major security issue when it comes to home security cameras and other smart devices that allow users to access them from a mobile device.

 

Using Chatbots as a Security Feature

Many home security cameras have been compromised because people have Googled the default username and password. Hackers can find these usernames and passwords on public forums or from security researchers who publish the information online.

To avoid this, chatbots could cut down on the amount of time it takes for a hacker to access your home security camera by responding immediately to users who have trouble using the app. If an IoT user attempted to login to their device via a mobile app, the app could respond with automated responses specific to their situation.

For example, if the user is trying to access the app via an Android device they could receive an automated response saying “don’t use Android!” Chatbots can generate these types of responses that would normally take security professionals hours to write.

These responses can be used to steer users in the right direction. For example, if a user attempted to access a security camera through an iPhone app, they would receive a message telling them how to download the application from the Apple App Store.

These types of responses would make it easier for users to do what they need to do when they want to do it without all of the extra confusing steps in between.

 

Chatbot Security

Communication with chatbots is generally secure because it happens on a more private channel. When you talk to a chatbot, it doesn’t send the message to anyone else unless you want it to. This means that users can more freely communicate with chatbots without worrying about public exposure.

Since your data is private when you are conversing with a chatbot, there are fewer security risks involved when using these tools.

Another reason why chatbot security is better than current security tools is because chatbots can be easily updated and upgraded when necessary. Security professionals can improve the way a chatbot responds to certain issues and add new features when needed.

When these changes are made, they can be implemented almost immediately, unlike traditional security systems that take much longer to update and upgrade.

 

Conclusions

Chatbots can be a critical part of your organization’s cybersecurity strategy. They can be used to detect cyber-attacks before they happen, protect IoT devices from being compromised, and steer users toward the right application or website when they have troubles.

When it comes to protecting your business chatbots are a great option for security teams because they require little effort and have little security risk associated with them.